Will First Atlantic ever contact me on an unsolicited basis and request account or personal information?
No, First Atlantic will never contact you on an unsolicited basis and request personal or account information.
- Never trust caller ID as caller ID may be modified to show First Atlantic’s name.
- If you receive a call for mobile one-time passcode authorization that you did not request, do not respond to the text or call to validate the login.
- Only call us via the phone numbers available on our website.
- Do not respond to emails or text messages requesting personal information, such as Social Security numbers, credit/debit/ATM card numbers, and account numbers.
- Do not open attachments or click links received in emails or text messages from unfamiliar sources.
- Do not share your credentials or provide one-time passcodes to anyone who is not authorized to have access to your account. We will never ask users to share their online banking credentials.
What should I do if I notice suspicious account activity or experience security-related events?
What should I do to protect myself when using online or mobile banking?
- Password protect your computer or mobile device and/or your online or mobile banking application.
- Download signed applications only from trusted sources.
- For mobile devices using the Android operating system, do not enable Android's "install from unknown sources" feature.
- Never store usernames and passwords on your computer or mobile device.
- Keep your computer or mobile device with you or in a secure place when not in use.
- If you receive text messages from First Atlantic, frequently delete them from your mobile device.
- Notify the credit union and carrier immediately if your mobile device is lost or stolen so that it can be deactivated.
- Do not modify your computer or mobile device as it may disable important security features.
- Install antivirus software.
- Check your account frequently and notify First Atlantic of any unauthorized transactions.
- Perform your own personal or business risk assessment to ensure that you are protecting yourself from any potential security-related events.