Account Information
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How do I update my contact information?
Yes, but you'll need to update your account information to reflect that. You can update the contact information for your account by visiting a branch or logging into online banking or the mobile app.
In the mobile app, go to More and select the tool gear icon in the upper right. Select My Settings and edit your address, phone number, and/or email address.
If you hold a joint account with someone else and you both move to a new location, you both need to update your account information.
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How do I order checks?
You can place check orders through third party companies. Upon selecting your check design of choice, you will need to provide your ABA routing number and Account number.
Online and Mobile Banking
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How can I register for Online and Mobile Banking?
Online Banking
- Click Register.
- Create a user name and password.
- Enter your first and last name.
- Enter your member number (refer to new account document for this information).
- In the SSN box, enter your full Social Security Number.
- Complete the Form and agree to the Terms & Conditions.
- Click Continue.
- Verify your contact information.
- Choose where you want your verification code to be sent.
- Enter your verification code and Select “Yes, register this computer” if it is a personal computer/device, or select “No, this is a public computer”.
For every new device you use to login, you may have to repeat Steps 4 and 5.
Mobile Banking
- Download the "First Atlantic Mobile Banking" app from the iOS App Store or Google Play.
- Tap "Sign Up" at the bottom left of the screen.
- Enter your member number (without the suffix) and PIN as directed, then tap Continue.
- Enter a username and password, read our terms and conditions, check the corresponding box and tap Continue.
- Tap the Confirm Contact Information button.
- Confirm your identity by selecting "Text me" or "Call me".
- If you chose "Text me", input the code you received via text. If you chose "Call me", answer the call and press 1 to confirm.
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What should I do if I'm having technical issues with the mobile app?
For all Mobile app and Remote Deposit Capture (RDC) issues, please ensure that the following basic troubleshooting steps are taken. These steps can resolve many Mobile app and RDC related issues.
- Uninstall/Reinstall App
- Reboot Device
- Close all other Apps
If you continue to experience an issue, please notify us at 732.380.3600 or at service@fafcu.com.
Debit and Credit Cards
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I received a call from your Fraud Department regarding my debit or credit card. What do I do?
In order to prevent possible difficulties using your card, please contact Member Care Services at (800) 342-1184.
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What do I do if my credit card is lost or stolen?
If your card is lost or stolen and you need emergency cash or a card replacement, contact our Visa Global Customer Care Services at (800) 847-2911.
Loan Payments
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How can I make a loan payment using an account from another financial institution?
Set up your loan payment feature in 7 simple steps.
Log into our online banking website (Don’t have an account? You can create one now.)
Under Move Money, select Loan Payment.
Click the link to add your external account.
Click Continue – you’ll need to have your institution's name or 9-digit routing number and your account number ready.
Complete the Add Account form.
Once added, you’ll see an Add Account Confirmation box - Two small deposits of less than $1.00 each will be made to the account you added within the next three (3) business days. Once you see the deposits, return to the Loan Payment page to validate the deposit accounts.
You will then be able to make loan payments from the external financial institution account.
You can avoid the $6 check by phone fee by utilizing our online or mobile app loan payment feature. Once you complete the initial set-up, you can make payments with the click of button absolutely free. To set-up and access via the Mobile App, log into the app and click on More. Under More, click the link for Loan Payment.
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How can I use a debit card to make an online or mobile loan payment?
For Online Banking:
Go to Move Money and choose Loan Payment.When the window refreshes, you will see a box that says:
- Schedule loan payments
- Make payment
- Manage external accounts
If you click on Make Payment, you will see a box that says:
- Pay from bank account
- Pay by debit card
- Pay from internal account
Choose what debt you would like to pay, accept the terms and conditions, and hit continue. A screen will appear with all info that is needed to complete the debit card transaction. (Please note, there is a $3.95 processing fee for any debit card transaction - this cannot be waived.)
For Mobile Banking:
Go to the More/Menu tab in the bottom right corner, then choose the Loan Payment button.
When the window refreshes, you will see a box that says:
- Schedule loan payments
- Make payment
- Manage external accounts
If you click on Make Payment, you will see a box that says:
- Pay from bank account
- Pay by debit card
- Pay from internal account
Choose what debt you would like to pay, accept the terms and conditions, and hit continue. A screen will appear with all info that is needed to complete the debit card transaction. (Please note, there is a $3.95 processing fee for any debit card transaction - this cannot be waived.)
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How do I pay off my mortgage, home equity loan, or home equity line of credit?
Please send an email with your request to: RealEstate@fafcu.com and put "Payoff" in the subject line.