Fraud Alert: Fraudulent Letter Targeting Members
We have been made aware that some members have received a fraudulent letter falsely claiming to be from First Atlantic Federal Credit Union. This letter was not sent by us. If you received this letter, please do not respond or provide any personal information. Contact us immediately if you have questions or believe you may have been affected. Click here for more information.
Think You've Been Scammed?
We're here to help you stay protected and act fast if something feels off. If something doesn't feel right, trust your instincts and act quickly.
Take these steps right away:
- Call us immediately: 732-380-3600
- Lock your debit/credit card in online or mobile banking with CardGuard or call 800-567-3451 for debit cards and 800-468-5649 for credit cards
- Change your passwords for online banking and your email
- Stop communication with the suspected scammer, if applicable
The sooner you act, the better we can protect your account.
Latest Scam Alerts
Stay aware of what's happening now. Common scams we're seeing include:
- Phishing Emails: Fake emails designed to look legitimate and steal your information
- Text Scams (Smishing): Messages asking you to click links or verify info
- Phone spoofing / Impersonation Scams: Calls pretending to be from your financial institution, a specific company, or even a family member
- Payment Scams: Requests for payment via gifts cards, wire transfers, or apps
- HELOC Fraud: Fraudsters gain unauthorized access and withdraw funds from the HELOC
Remember: We will NEVER ask for your password, PIN, security code, debit/credit card number, CVV, member number, account number, or full social security information.
First Atlantic is not responsible or liable for any transactions, fees, or issues arising from the use of third-party payment vendors. Members are encouraged to review the terms and conditions of these services before use, as we cannot guarantee their security, reliability, or performance.
How to Protect Yourself
✓ Do:
- Use strong, unique passwords
- Turn on account alerts
- Monitor your transactions regularly
- Verify unexpected requests before responding
- Enable multifactor authentication whenever possible
- Install reputable antivirus software to defend against malware
- Keep your software and operating systems up to date
- Use a secure password manager to organize your credentials
X Don't:
- Share your PIN, passwords, or verification codes
- Click links or open attachments from unknown texts or emails
- Send money or gift cards to someone you don't know
- Feel pressured to act immediately without verifying
- Connect to public or unsecured WiFi when accessing financial accounts
How We Protect You
We use multiple layers of security to help keep your accounts safe:
- Encryption technology to protect your data
- Mult-factor authentication for secure login
- Real-time alerts to monitor suspicious activity
- Fraud monitoring systems working 24/7
Resources To Safeguard Against Identity Theft and Financial Fraud
In an increasingly digital world, there are more opportunities than ever for fraud. Whether you are concerned you may be experiencing identity theft or want to learn how to protect yourself, these resources can help.